When will my order be shipped?
Orders will be shipped the next working day after receipt. Orders placed on a Friday, Saturday or Sunday will be shipped on the following Monday.
How long will my order take to arrive?
Orders take varying times to arrive depending on your location. We cannot guarantee delivery dates, as once dispatched, the shipping of orders is out of our control however you may use the following as a guide:
- UK – Standard: 3-5 Days
- UK – Express: 1-2 days
- Europe (EU): 3-8 days
- Rest of the world: 6-12 days
How much will I be charged for shipping?
Shipping charges depend on the weight of your shipment and the method of delivery you select. UK customers may choose Express or standard delivery.
Can you guarantee delivery on or by a particular date?
Unfortunately not – we make all efforts to dispatch orders within our published service level but once an order has left our premises the exact delivery date is beyond our control.
Do I have to pay any customs charges?
If you are ordering from within the EU (Except Andorra, Canary Islands, Gibraltar, San Marino, and Vatican city state), you will pay no customs charges. Most other countries allow small packages to be delivered without charge, but some do charge customs duty.
Contact your national customs office regarding this. It is the customer, not the vendor that is always liable for any such charges. However, if you are liable for customs charges, it is possible to avoid by ensuring that the value of the package is less than the local tax threshold. Check before you order.
Why am I being charged extra on delivery?
Your country is charging an import tax on your merchandise. This value is based on the value of the imported goods. You have to pay this charge. As the charge is entirely up to your country’s customs we cannot tell you the value beforehand. It is very important that you provide a current telephone number and valid email address for you to be contacted once your merchandise clears customs.
What if my order is lost in the post?
You must contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740.) Note: If we believe that goods have been stolen in transit we reserve the right to refuse to supply further orders.